Frequently Asked Questions

Where should I stay? Big Bear has many accommodation options. Please see our Travel & Lodging page.

When and where are packet pick-up and opening ceremonies? Detailed information on package pick-up can be found here

Can my friend pick up my packet? Yes, however, your waiver needs to be signed first (your TransRockies wavier found on UltraSignUp.com).

Can I change the distance I signed up for? Yep! Please email the Event Office at sene.viola@transrockies.com to make any changes to your registration.

I need to cancel my registration, transfer my bib, or have general questions about my registration, who do I contact? Please email the Event Office at sene.viola@transrockies.com

What’s the cancellation policy?

There are no refunds issued by TransRockies Inc under ANY circumstances.

Transfers of entry to another participant may be permitted at the discretion of TransRockies Inc for an admin fee of $50. All transfers must be completed no later than 30 days prior to the start of the event.

Deferrals are permitted under the following guidelines:

·       Up to 60 days out from the start of the event, 75% of your registration fee will be deferred.

·       From 60 – 30 days out from the start of the event, 50% of your registration fee will be deferred.

·       NO deferrals/roll overs/credits will be issued within 29 days of the start of the event. 

·       A full deferral is permitted for reasons due to pregnancy &/or active military deployment – medical notes will be required.

·       An event entry can only be deferred one time and only to the following year’s event.

Additional registration protection can be purchased through FanShield, which is a refund protection insurance for attendees. For a small premium, if you are unable to attend due to any of FanShield’s covered reasons, you have the option to file a refund request through them. You can find the full terms and conditions of FanShield’s Standard Attendee Coverage Policy here: https://www.fanshield.com/global-refund-programme-canada

We strongly encourage you to read & understand the full terms of FanShield’s insurance policy prior to registration. 

TransRockies Inc reserves the right to cancel any TransRockies Series event, cancel run stages or change the route on short notice due to fire bans/fire closures, air quality, weather conditions, wildlife or safety concerns, pandemic, unforeseen construction, Acts of God or other such reasons with no reimbursement to the participant.

In the case of event cancellation by TransRockies Inc, no refunds will be available. All entries will be transferred to the next available date that the event is able to operate.

Can I transfer my bib to another runner? Is there a deadline for this? As per the cancellation policy, you can transfer your bib to another runner for an admin fee of $50. All bib transfers must be completed by midnight on June 5, 2026. Please email the Event Office at sene.viola@transrockies.com to do this.

My t-shirt doesn’t fit can I exchange it? Yep! We just ask that you wait until the morning of Saturday, June 13th once all the runners have checked in. Come to the Event Office tents (green TransRockies Run tents) to see what we have available.

What’s available at the aid stations? Our aid stations are fully stocked with GU Energy products and F2C hydration products, electrolytes, water, chips, fruit, M&M’s, candy, cookies, and much more!

Is dinner included with my registration? Dinner is not included with your registration however, we will be hosting Happy Hour at Christmas Tree Corner on Friday, June 12th and Saturday June 13th from 4:00-5:00pm……beer is free. Happy Hour will include photos/video of the day and awards. Awards will start at 6:00pm

When & where are the award ceremonies? Stage 1 and Stage 2 awards will be during Happy Hour at Christmas Tree Corner next to Village Sports Bar at 40789 Village Drive at 5 PM Friday and 6:30 PM Saturday. Stage 3 and final awards will be at the finish line on Sunday, June 14 at at Big Bear High School.

Will there be a final banquet/after party? There will not be a final banquet, however, there will be an after-party - Location TBA.

Are there any Supermarkets in Big Bear?
Yes, Big Bear has several large supermarkets as well as smaller groceries and markets:
Stater Bros. - 42171 Big Bear Blvd
Grocery Outlet - 42126 Big Bear Blvd
Vons - 42170 Big Bear Blvd

Is there a hospital in Big Bear?
Bear Valley Community Hospital

41870 Garstin Dr.
Big Bear Lake, CA 92315
Phone: 909-866-6501

What Is Minimum Impact in Big Bear?

Each year, thousands of visitors come to enjoy the fresh mountain air, scenic trails, and peaceful forests of the San Bernardino Mountains. With so many people exploring the area, we all share a responsibility to protect this fragile alpine environment.

Help us preserve Big Bear’s beauty by practicing minimum-impact ethics during your visit — especially while running, hiking, or camping.

Stay on Trail & Tread Lightly

  • Stick to designated trails and roads — whether you’re on foot, bike, or vehicle.

  • Avoid cutting switchbacks or creating new paths, even if it seems easier.

  • Stepping off trail can damage sensitive vegetation, encourage erosion, and disrupt wildlife habitat.

Camp Smart

  • Camp only in established campgrounds or designated dispersed camping areas.

  • Set up tents on durable surfaces like dirt, gravel, or pine duff — not on grass or fragile understory plants.

  • If campfires are allowed, use existing fire rings and bring your own firewood. Cutting or collecting wood is not permitted in most areas.

  • Never damage trees by breaking branches or stripping bark — these trees provide vital habitat and shade.

Keep It Clean

  • Pack out all trash, leftover food, and litter — including wrappers, gels, and TP.

  • Recycle whenever possible.

  • Use designated restrooms or wag bags; do not bury waste in areas with shallow soil or high use.

Respect Water Sources

  • Don’t disturb streams, lakes, or springs — they’re critical for local wildlife and clean water supply.

  • Avoid swimming or washing directly in natural water sources.

  • Use biodegradable soap away from water (at least 200 feet), and carry water in containers.

Be Wildlife Aware

  • Observe animals from a distance — don’t feed or approach them.

  • Keep dogs leashed and under control, especially in wildlife corridors.

  • Teach kids to be gentle with nature: no chasing, picking up animals, or disturbing nests and burrows.

Your Footprint Matters

Whether you’re here for a single run, a weekend getaway, or a lifetime, your choices make a difference. Let’s work together to keep Big Bear wild, welcoming, and beautiful for future trail runners, hikers, and wildlife.